Company Blocks:
Companies who post on the WorkWhile platform may, at their discretion, request that a platform user be blocked from accepting future shifts at their specific location(s). These blocks are separate from any actions taken by WorkWhile itself.
Reasons for Company Blocks:
Company blocks may be issued for a variety of reasons, including but not limited to:
Attendance issues (e.g., excessive tardiness, no-shows)
Performance deficiencies
Violation of company-specific rules or policies
Safety violations
Insubordination or disrespectful behavior
Damage to property
Theft or other misconduct
Three-Block Policy:
WorkWhile has established a policy regarding the accumulation of customer blocks:
Third Block: Upon receiving a third customer block, the user’s access to the WorkWhile platform may be permanently removed, subject to the appeals process outlined below.
Appeals Process:
WorkWhile recognizes that extenuating circumstances may contribute to customer blocks. Therefore, a formal appeals process is available to platform users who believe a block was issued unfairly or in error. Click here to access our appeal form.
Appeals Procedure:
Notification: When a platform user receives a customer block that may lead to removal from the WorkWhile platform (i.e., a second or third block), they will be notified of their right to appeal.
Submission: To initiate an appeal, the platform user must submit a written appeal to WorkWhile Support within 90 days of the date of the block notification. The appeal should include:
The date(s) of the block(s) being appealed.
The name of the customer that issued the block(s).
A detailed explanation of the circumstances surrounding the block(s).
Any supporting documentation (e.g., evidence of illness, communication with the customer, etc.).
Review: WorkWhile will review the appeal and any supporting documentation. WorkWhile may also contact the customer that issued the block to gather additional information.
Decision: WorkWhile will make a decision regarding the appeal within [Number] days of receiving the written appeal. The platform user will be notified of the decision in writing. The decision may include:
Upholding the block.
Reversing the block.
Other appropriate resolutions.
Finality: WorkWhile's decision regarding the appeal will be final.
Important Considerations:
While a platform user may appeal a block, WorkWhile reserves the right to suspend a user’s access to the platform during the appeal process, particularly if there are safety concerns or ongoing investigations.
This policy does not prevent WorkWhile from taking separate action, including removal from the platform, for violations of WorkWhile'sterms of service or policies, independent of company blocks.
WorkWhile may modify this policy at any time. Platform users will be notified of any material changes.