I. WorkWhile’s Commitment to Data Privacy and Safety
WorkWhile is committed to protecting the privacy of our users (Workers and Employers) while cooperating with law enforcement and government agencies when required by law. All disclosures of user information are conducted in strict accordance with legal process and our internal policies.
This policy is governed by and subject to the WorkWhile Privacy Policy (which outlines the data we collect and how it is protected) and the WorkWhile Terms of Service (which define the rules for using our platform).
II. Valid Legal Process Requirement
WorkWhile requires valid and sufficient formal legal process before disclosing any user or business records. We will not produce data without an official legal demand.
Information Type Requested | Required Legal Process (Example) | Relevance to WorkWhile |
Basic User Information | Valid Subpoena | Name, email, phone number, account creation date, and service history (e.g., number of shifts worked/posted). |
Work Activity/Financial Data | Valid Court Order or Subpoena | Shift details (start/end time, location of worksite), payment records, and hourly rates. |
Non-Content Communication | Valid Court Order or Subpoena | Records of messages sent/received via the WorkWhile platform (metadata only). |
Location Data / Content of Communications | Valid Search Warrant | Specific GPS data (e.g., time-clock check-in/out locations) or the content/body of messages sent between users on the platform. |
Policy Note: Data types and retention practices are detailed in our WorkWhile Privacy Policy. User obligations and community standards are set forth in our WorkWhile Terms of Service.
III. Submitting a Request
WorkWhile has a team to manage and respond to legal requests.
1. Law Enforcement Response Team (LER) Contact
Law enforcement or government agencies conducting criminal investigations should submit their formal request via the following methods:
Email (Preferred): ler@workwhilejobs.com
Mail/Service:
Workforce as a Service, Inc. d/b/a WorkWhile
2261 Market Street STE 86148
San Francisco, CA 94114
Please Note: Acceptance of legal process by these means is for convenience and doesn't waive any legal objections, including but not limited to, lack of jurisdiction or proper service.
2. General Submission Guidelines
For a request to be processed, it must adhere to the following guidelines:
Format: Requests must be typed, legible, and include official letterhead.
Authorization: Must be duly signed and stamped by an appropriate law enforcement officer empowered to represent the agency making the request.
Compliance: Must be in compliance with all local, state, and United States laws.
Specificity: Overly broad, vague, or unduly burdensome requests won't be processed. Requests must be narrowly tailored to a legitimate law enforcement need and must clearly specify:
The investigation or specific event (e.g., a reported incident during a specific shift).
All relevant identifying information (User ID, Name, Email, Phone Number, or the Job/Shift ID).
Specific dates, times, and worksite locations.
Exactly what information is being requested and how it pertains to the investigation.
IV. Emergency Disclosure Requests (EDR)
WorkWhile has an expedited process for exigent circumstances.
Criteria: In situations involving an immediate threat of death or serious bodily harm to a person, WorkWhile may produce information without a subpoena or warrant.
Procedure:
The subject line of the email request MUST be: EMERGENCY DISCLOSURE REQUEST.
The body of the request must describe in detail the nature of the emergency and include evidence demonstrating the immediate threat.
EDRs are reviewed on a case-by-case basis by the LER Team