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HelloFresh/Factor Food Handler Guide

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Written by Joe

HelloFresh/Factor Food Handler's Certification Requirement

If you want to work a shift at any HelloFresh or Factor location, you must have a valid Food Handler's Card. Once your Food Handlers Certification is uploaded, you will be eligible to work food-related shifts, such as restaurant or food demo shifts. Always review the job description to ensure you meet all role-specific requirements before accepting a shift.

This is a mandatory requirement.

Below are the instructions for uploading a card you already have or getting a new one.

If You Need a Card

If you need a valid Food Handler's Card, follow these steps:

  1. Open the Course Link
    ​    Click this link to access the WorkWhile Certifly list: https://shop.thecertacademy.com/WW

  2. Select the Course
    ​    Scroll down to “Choose your Course” and click “ Food Handler Training” for “Insert State”

  3. Add Course to Cart
    ​    Click “Add to Cart.”

  4. Proceed to Checkout
    ​    Once you’ve confirmed the correct course is in the cart, click “Next.”

  5. Register an Account
    ​    Click “Register” to begin creating your account

  6. Enter Account Information
    ​    Fill out the required fields and submit.

  7. Apply Discount Code
    ​    After submitting your info, you’ll reach the payment page.
    Do not enter credit card information. Instead, select “Discount Code” and enter in WW100 and select apply. Then go to the next page.

  8. Start the Training
    ​    You’ll then be directed to the course page. Click “Get Started” to begin training.

  9. Complete the Course
    ​    After completing the training, your certificate will be available under “My Certificates” on the homepage.
    ​Note: If training is interrupted, you can resume it under “My Training.”

  10. Submit Your Certificate
    ​    Screenshot or save your certificate and upload it to WorkWhile.

If You Already Have a Card

If you have a valid Food Handler's Card, you must upload it to your profile in the app. Follow these steps:

  1. Open the WorkWhile app.

  2. Navigate to the Me tab.

  3. Select Work Profile.

  4. Choose Certificates.

  5. Tap Upload New Certificate.

  6. From the dropdown menu, select Food Handlers Card.

  7. Take or upload a clear photo of your Food Handlers Certification.

  8. Enter the expiration date if required.

  9. Tap Next to complete the upload process. If you encounter any issues with the training course or uploading your certificate, contact the WorkWhile Worker Success Team for assistance.

Troubleshooting Common Issues

  • Certificate Not Uploading: Ensure the document is a valid Food Handlers Certificate. Liquor-related certificates or other documents will be rejected.

  • Missing Expiration Date: If your certificate does not have an expiration date, upload a clear photo of the physical certificate instead of a scanned copy.

  • Upload Not Saving: Log out of the app and log back in, then retry the upload process.

Accessing Uploaded Certificates

To view your uploaded certificates:

  1. Open the WorkWhile app.

  2. Go to the Me tab.

  3. Select Work Profile.

  4. Tap Certificates to see a list of your uploaded documents.

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