As part of our transition, we are standardizing billing and payment processes to improve consistency, speed, and visibility.
Key changes
Updated payment instructions
Updated invoice formats
Billing cadence (4 times a month)
Introduction of automatic billing for select customers via Stripe
What remains the same
Customer payment terms (unless otherwise communicated)
Access to detailed invoice and reporting data
Action: Immediate next steps
Add WorkWhile as a vendor
Update payment instructions
Send Invoice Contact Email addresses to ar@workwhilejobs.com
Send instructions and log in instructions for any Supplier Portals (Ramp, Coupa, etc..) to ar@workwhilejobs.com
Send Purchase Order numbers and Purchase Order instructions to ar@workwhilejobs.com
Customers transitioning to automatic billing will receive setup instructions
Contact ar@workwhilejobs.com with any questions or requests
Frequently Asked Questions
I need information to add WorkWhile as a vendor
Legal name : Workforce as a Service, Inc.
EIN : 84-2271327
AR Contact : ar@workwhilejobs.com
Corporate Address: 2261 Market Street, Ste 86148
San Francisco, CA 94114
Phone: (415) 702-2129
Will I still receive invoices?
Yes. WorkWhile issues invoices four times per month based on calendar month shift dates:
1st–7th: invoiced by the 10th
8th–14th: invoiced by the 17th
15th–21st: invoiced by the 24th
22nd–end of month: invoiced by the 3rd of the following month
If a billing date falls on a weekend or holiday, invoices will be sent the next business day.
If you require weekly invoicing, please contact ar@workwhilejobs.com. Weekly invoices can be issued every Wednesday for the prior workweek.
Invoices will include:
PDF invoice (summarized at the WorkWhile company level)
Excel file with shift-level detail
What is the WorkWhile workweek?
The standard workweek is Sunday through Saturday.
This is used to calculate OT over 40 hours over the workweek.
How will I pay my invoices going forward?
WorkWhile accepts the following payment methods. If submitting payment for multiple invoices, please include remittance details to ensure timely and accurate application.
Preferred: ACH or Wire Transfer
Bank: Silicon Valley Bank
Routing: 121140399
Account: 3303874673
SWIFT: SVBKUS6S
Bill.com
Payment Network ID: 0102272320957991
Check (USPS)
PO Box 121909
Dallas, TX 75312-1909
Check (Courier – FedEx, UPS, etc.)
Workforce as a Service, Inc. 891909
1501 North Plano Rd, Suite 100
Richardson, TX 75081
Do you support Supplier Portals, like Ramp, Bill.com, Coupa, etc?
Yes, please send instructions and respective log in instructions to ar@workwhilejobs.com so we can accommodate your request to upload invoices in the respective Supplier Portal.
Are payment terms changing?
In most cases, existing payment terms will remain the same unless otherwise communicated.
If you are transitioned to automatic billing, payment timing will align with your service usage and be processed automatically.
How do I add my Purchase Order to the invoice?
If you require a Purchase Order to be added to invoices, please send the Purchase Order number and instructions to ar@workwhilejobs.com in advance of the invoice cycle so we can proactively add it to the invoice header upon issuance.
What is automatic billing via Stripe and how does it work?
Automatic billing means your saved payment method (credit card or bank account) is charged without requiring manual payment.
Charges are typically processed 2–4 days after services are completed
Shift-level details are available in the WorkWhile Portal
No action is required once your payment method is set up
To avoid payment disruptions, please ensure sufficient available funds at all times.
If a payment fails, a valid payment method must be added and successfully charged before future shifts can be scheduled.
Why are some customers being moved to automatic billing?
This change is intended to:
Reduce delays in payment processing
Simplify billing and reconciliation
Customers selected for automatic billing will receive advance notice and setup instructions.
What do I need to do if I am being transitioned to automatic billing?
You will receive a secure link to:
Add or confirm your payment method
Authorize automatic payments
Once completed, invoices will be paid automatically and no further manual action will be required.
Can I still pay invoices manually by credit card or ACH?
Manual payment via invoice (including one-time credit card or ACH entry) will no longer be available.
Depending on your billing setup:
You will follow updated payment instructions, or
Payments will be processed automatically
If you would like to pay by credit card or ACH, the recommended option is to enroll in automatic billing. Please contact ar@workwhilejobs.com to request this change.
Will I still be able to pay by credit card or ACH at all?
Yes. Credit card and ACH payments are still supported through saved payment methods for automatic billing, but not as one-time manual payments per invoice.
What happens if an automatic payment fails?
If a payment attempt fails:
You will be notified
The system will retry the charge
You may be required to update your payment method
Please ensure sufficient funds are available to avoid service disruption.
Will invoices or billing details look different?
Yes. You may notice updates to:
Invoice format
Sender information
Payment instructions
Each invoice will be supplied with a PDF and Excel detail shift level information as supporting documentation
Please ensure your accounts payable team updates any saved billing details accordingly.
Can exceptions be made?
If you have specific billing or payment requirements, please contact ar@workwhilejobs.com to discuss options. Exceptions may be reviewed on a case-by-case basis.
What if I have questions about my invoice?
Invoice amounts are based on time records from the WorkWhile platform, which serve as the source of truth for invoicing. If you have any questions or disputes, please notify ar@workwhilejobs.com within 5 business days so we can review, and any agreed adjustments will be applied as a credit to a future invoice.
Who should I contact with questions?
Please contact our Accounts Receivable team at: