How to Submit a Doctor’s Note on WorkWhile
Submitting a doctor’s note on WorkWhile is essential for addressing missed shifts, penalties, or requesting sick pay. This guide outlines the process, requirements, and outcomes to ensure your submission is successful.
Overview of Doctor Note Submission Policies
Submission Window: Doctor’s notes must be submitted within 7 days of the missed shift to be considered for strike removal, sick pay, or penalty waivers.
Eligibility: Notes are required for illness-related cancellations, no-shows, or early clock-outs. Exceptions may apply, such as a one-time courtesy for missed shifts.
Requirements for a Valid Doctor’s Note
To be accepted, a doctor’s note must include:
The date of the missed shift.
The doctor’s signature and license number.
The medical facility’s name and contact information.
Confirmation of the consultation (in-person or online).
Submission Methods
In-App Chat: Submit your doctor’s note directly in the support chat for review.
Email: If the in-app attachment feature isn’t working, email your note to hello@workwhilejobs.com.
Review and Processing Timeframes
WorkWhile reviews submitted notes for authenticity and compliance with policy. This may involve contacting the healthcare provider for verification.
There is no guaranteed timeframe for review, but you will be notified once the process is complete.
Outcomes of Submission
Strike Removal: If the note is verified, strikes related to the missed shift may be removed. Note that strike removal is discretionary and not guaranteed.
Sick Pay: Approved notes can be used to process sick pay for eligible shifts. Ensure the shift was scheduled and canceled due to illness.
Account Reinstatement: Submitting a valid note can lead to account reinstatement if it was blocked due to missed shifts.
FAQs
What if my doctor’s note is not accepted?
If your note is rejected due to authentication issues, submit a new note from a recognized medical facility with verifiable details.
Can I submit a note after the shift ends?
Yes, submit your note after the shift’s scheduled end time to allow the system to process eligibility for sick credit.
What documentation is required for medical emergencies?
Provide medical documentation such as emergency room paperwork or a doctor’s note verifying the incident and date. By following these guidelines, you can ensure your doctor’s note is submitted correctly and processed efficiently.