How to Remove a Strike for a Missed or Canceled Shift Due to Illness
If you missed or canceled a shift due to illness, you may be eligible to have the associated strike removed by submitting valid documentation. Below is a comprehensive guide to help you navigate the process.
Documentation Requirements
To remove a strike, you must provide valid documentation that clearly explains your inability to attend the shift. Acceptable documentation includes:
A doctor’s note explicitly stating the dates you were unfit to work.
Hospital or clinic discharge papers or after-visit summaries.
Other relevant proof, such as a vehicle service receipt, if applicable to your situation.
Ensure the documentation is clear, readable, and includes specific dates. If your initial note is incomplete (e.g., it only states you are unfit to work until cleared by a primary care provider), you must submit an updated note covering the missed shift dates.
Submission Timeline
You generally have 7 days from the date of the missed or canceled shift to submit your documentation. Submissions made after this period are typically not accepted, though exceptions may apply in certain cases.
Submission Process
Follow these steps to submit your documentation:
Cancel the Shift: If you haven’t already, cancel the shift in the app and select the reason (e.g., illness) with a brief explanation.
Submit Documentation: Attach a clear photo or PDF of your doctor’s note or other acceptable proof through the app’s chat/upload option. No separate form is required.
Wait for Review: Once submitted, your documentation will be reviewed. If approved, the strike will be removed from your account.
Appeals Process
If your strike is not removed or if you are disputing a no-show, you can submit an appeal. Appeals must be filed within 90 days of the incident and should include all supporting documentation, such as a doctor’s note. Once submitted, your case will be reviewed, and you will receive a final decision.
Account Reactivation
After your doctor’s note is approved and the strike is removed, your account will automatically drop below the strike threshold. You will receive a confirmation in the app, and your home tab will unlock, allowing you to book shifts again. By following these steps and submitting the required documentation within the specified timeframe, you can successfully remove a strike for a missed or canceled shift due to illness.