How to Complete W-2 Onboarding and Resolve Common Issues in the WorkWhile App
Successfully completing W-2 onboarding in the WorkWhile app involves several steps, including document submission, verification, and troubleshooting common issues. Below is a comprehensive guide to help you through the process.
Step-by-Step Guide to W-2 Onboarding
Start the W-2 Application: - Open the WorkWhile app and navigate to the Jobs tab. - Tap the banner or prompt to unlock W-2 shifts and begin the application process.
Complete Your Everee Profile: - Select “Finish W2 Onboarding” and follow the on-screen prompts. - Enter your direct deposit and tax withholding information.
Upload Required Documents: - Provide either one document from List A (e.g., passport) or a combination of one List B (e.g., driver’s license) and one List C document (e.g., Social Security card). Ensure all documents are clear, legible, and unexpired.
Meet with an Authorized Representative: - Arrange for an authorized representative (e.g., family member, friend, or coworker) to verify your documents. This step is mandatory for completing the I-9 verification.
Finalize Onboarding: - After document verification, return to the Jobs tab and complete any remaining steps, such as entering banking details and making tax elections.
Troubleshooting Common Issues
App Won’t Advance After Entering W-2 Information
Update the app to the latest version.
Delete and reinstall the app, then log back in.
Check for pending updates after reinstalling.
Unable to Submit W-2 Application
Ensure your Social Security Number (SSN) is not associated with another account.
Resolve any flagged or duplicate accounts tied to your SSN.
Repeated Requests for W-2/I-9 Onboarding
Verify that your I-9 documents have been successfully uploaded and approved.
Refresh the app and follow the banner in the Jobs tab to complete remaining steps.
Lingering Onboarding Banner
Refresh the app and tap the banner in the Jobs tab.
Complete any remaining steps, such as entering banking information or making tax elections.
W-2 Onboarding Not Available in Your State
If W-2 shifts are unavailable in your area, the onboarding process will not be enabled. Continue using the app for other opportunities and monitor for future W-2 openings.
Accessing Tax Documents
To view and download your W-2 and other tax documents:
Open the WorkWhile app and go to the Me tab.
Select “W2 Everee Profile” to access tax documents, pay history, and personal details.
By following these steps and troubleshooting tips, you can successfully complete your W-2 onboarding and resolve any issues that arise.