When will my earnings be available?
Earnings for every 1099 shifts you work will be added to your WorkWhile balance 24 hours after the end of the shift. The pending payment on your Pay History will give you an estimate of when you can expect funds from a shift to be available. Funds for 1099 shifts become available for cash-out once the shift’s status updates to "Paid."
Earnings for W-2 shifts are paid differently from 1099 shifts. Earnings for W2 shifts are processed every weekday* (Monday-Friday) and deposited into your account within 24 hours of shift approval or weekly on Monday and direct deposited into your account by EOD Wednesday. Please note that W-2 payments cannot be cashed out through the WorkWhile app and are issued via direct deposit to the bank account linked to your Everee profile. For example, if your shift is approved on a Tuesday, the payment will typically be deposited by Wed Overtime or added hours for W-2 shifts are included in the next payroll cycle and do not pay out immediately.nesday.
*Qualified W-2 workers can choose between a daily (Monday-Friday) or weekly payroll period. Upon your first W-2 shift, you may be prompted with the option to select your payment period. You can also access and update your selection within the Me section of the App. Unfortunately daily payroll is not currently available for workers with garnishments. To select or change your payment preferences: 1. Navigate to the "Me" section of the app. 2. Select your preferred payment option (Daily or Weekly Pay). 3. Confirm your selection. Ensure that your W-4 onboarding details are completed in the app, and your hours are confirmed and approved by your supervisor to avoid payment delays.
**You may clock in up to 15 minutes prior to your shift start time. Your pay starts when the shift officially begins.
It’s been more than 24 hours. Why aren't my earnings available yet?
If the supervisor asked you to work past the scheduled end time of your shift, they will also need to approve those extra hours through their WorkWhile account before payment can be processed. We will send reminders to the supervisors to ensure they review and approve those extra hours in a timely manner.
Please review the job description carefully as some shifts may have longer review periods, which can delay the payout beyond the standard schedule. If cash-out functionality is temporarily unavailable, rest assured that your earnings are safe. Once the issue is resolved, you’ll be able to withdraw your funds as usual. WorkWhile cannot expedite payments beyond the standard review and payout timelines. If a shift is canceled, cancellation pay is issued 24 hours after the original scheduled end time of the shift. Canceled shifts may not display a specific payout time in the projected pay graph. For shifts where workers were turned away due to overcapacity, allow up to 48 hours for supervisor confirmation and payout.
What is the 4-hour minimum pay policy?
If you are scheduled to work 4+ hours and end up working less, you will receive a minimum of 4 hours' pay.
If you are scheduled for less than 4 hours, the minimum pay policy does not apply, and you will be compensated only for hours worked.
How can I access my earnings?
WorkWhile offers you two payment options:
Instant Pay cash out to an eligible debit card
Via direct deposit to your bank account
Cash Out
You can cash out the funds available on your WorkWhile balance to an eligible debit card at any time. There is no fee for cashing out, but this may change in the future.
Cash outs must be requested through the Home or Money tabs of the WorkWhile app (they are not automatic). Funds should arrive on your debit card within a few minutes but can take up to 90 minutes. Please note that only Visa and Mastercard debit cards are supported. Some prepaid cards (i.e. Netspend) may not be supported. If a 1099 worker does not cash out their Sunday shift balance before Monday, the payment will be processed as a direct bank transfer instead of a debit card transfer. Workers must add an eligible bank-issued debit card under the "Earnings" tab in the app for cash outs. Prepaid cards are not supported for instant cash-outs. To cash out your available earnings for 1099 shifts: Banks generally do not process standard direct deposits on weekends. To avoid delays, you can use the Instant Cash Out feature with an eligible debit card linked to your account. This allows you to access your earnings immediately after they become available.
Open the WorkWhile app.
Navigate to the "$ Money" section.
Tap the "Cash Out" button and follow the prompts to complete the transfer. Alternatively, you can use the "Need Cash" button on the Home screen to transfer funds to your debit card once they are available.
Weekly Payroll via Direct Deposit
Every Monday, WorkWhile processes a direct deposit payment to your bank account for all funds in your WorkWhile balance that have not already been cashed out. Funds should arrive in your bank account within 1-3 days of the direct deposit transfer. Weekly pay covers shifts worked from Sunday through Saturday, processed on Monday and deposited by Wednesday. The statement date on your paystub will reflect the Saturday at the end of the pay period.
Payments for W2 shifts are processed every weekday (Monday-Friday) and deposited into your account within 24 hours of shift approval or weekly on Monday and direct deposited into your account by EOD Wednesday.
Troubleshooting Delayed Payments
If your payment has not been processed within the expected timeframe, here are some steps you can take:
Check Your Shift Status: Ensure that your shift is marked as "Complete" in the WorkWhile app. If it's still marked as "Approved," the payment process has not yet started.
Verify Supervisor Approval: Confirm that your supervisor has approved your shift. Payments are processed only after approval.
Monitor the App for Updates: If there are known technical issues, WorkWhile will provide updates through the app. Keep an eye on notifications for the latest information.
Contact Support: If you've checked the above and still haven't received your payment, reach out to WorkWhile support for assistance.5. Verify Payment Setup: Ensure your banking information is correctly entered in the WorkWhile app. For W-2 shifts, confirm that your direct deposit is set up. Complete any remaining onboarding steps, such as entering banking information or making tax elections, to release pending payments.
Allow Processing Time: Payments may take up to 48 hours to process after a shift is completed. For shifts turned away due to overcapacity, allow up to 48 hours for supervisor confirmation and payout.
To verify your payment status for W-2 shifts, check the WorkWhile app by navigating to the Me tab and selecting W2 Everee Profile to review your Pay History. You can also log into the Everee portal to view official payment records. If your bank account information is outdated, update it in the Everee portal to ensure payments are processed correctly.
For shifts ending after midnight, the 24-hour payment window starts from the actual shift end time. For example, if your shift ends at 3:00 AM, the payment window begins from that time, and the deposit should post within 24 hours. Payments for overnight shifts may also arrive later the same day after bank processing, depending on your bank's processing times.