WorkWhile is carefully monitoring the coronavirus (COVID-19) situation in your region. We want to make sure all of our workers are aware of precautions they should be taking. One of the most important precautions is to stay home if you feel sick.
What do to if you feel sick?
If you are assigned to work and you feel sick, please cancel the shift in the app as soon as possible. When asked why you are cancelling, provide an explanation of what is going on.
There is no penalty for cancelling due to illness if you provide a doctor's note within 7 days of missing work. Additionally, you may be eligible for the Sick Credit benefit, which provides financial support during your illness.
How WorkWhile can help: Sick Credit
We know it can be a tough decision to stay home and miss out on earning money. To help reduce some of those concerns when you’re sick, WorkWhile will credit you with a bonus payment if you have to cancel a shift because you are sick. You will need to provide a doctor's note in order to access the Sick Credit benefit. The process involves canceling your shift, submitting a valid doctor's note, and waiting for the system to evaluate your eligibility and apply the credit. This ensures a smooth and transparent process for accessing your benefits.
How it works:
For every 30 hours worked with WorkWhile, 1 hour of pay will be added to your sick credit balance
Credit will be calculated at your average hourly rate and is typically processed within 24 to 48 business hours after submitting the required documentation
Bonus payment only applies if you cannot work due to illness (doctor's note required)
Must be in good standing with work scheduled
FAQs
How can I check my sick credit balance?
Your sick credit balance is automatically evaluated by the system after you submit a doctor’s note and cancel a shift. You can check your app for updates once the process is complete.
What happens if I don’t qualify for sick credits?
If you do not meet the eligibility criteria (e.g., no valid doctor’s note or insufficient accrued balance), sick credits will not be applied to your canceled shift.
How do I ensure my sick credit request is processed quickly?
Ensure that you:
Cancel the shift promptly.
Submit a valid doctor’s note without delay.
Verify that your documentation meets the requirements outlined in the sick credit policy.
The available balance may not always cover the entire shift
Support agents cannot view your sick credit balance directly; eligibility is determined by the system
Once confirmed, payment is processed and posted to your account within the same timeframe