In order to start accepting shifts in your WorkWhile app, please follow these steps if you haven't done so already:
Complete and pass a background check
Verify your identity
Add your payment method to receive your shift payments. Ensure your W-2 application has been approved before proceeding with the background check.
For W-2/I-9 compliance, provide either one List A document or one List B document and one List C document. Refer to the official “Form I-9 Acceptable Documents” resource for examples of acceptable documents. Ensure you submit clear photos of the original physical documents (front and back when applicable). Screenshots, photocopies, and PDFs are not accepted.
Background Check: In order to complete your background check, go to your 'Jobs' tab in your app and try to accept your first shift. Before you are able to accept the shift, you will be presented with a background check form to fill out in the app. and complete your background check. Once your background check has been approved, you will receive a notification that you can start accepting shifts. If the shift does not appear in your profile after attempting to accept it, try accepting it again within the app. This action should refresh the shift and trigger the background check prompt. Additionally, note that you will not be scheduled for the first shift you attempt to accept while completing the background check. After submitting the required information, return to the Jobs tab to accept the shift you want to work.
Verifying your Identity: We require all workers to submit a form of identification in order to verify your identity. Once your form of identification has been approved, you will be able to add your payment information to cash out your shift payments. To get started, go to the Home tab of your app and click "Add Payment Method". This link will direct you to upload a copy of your ID. These are the forms of identification that can be approved: IDs must be valid, unexpired, and government-issued. Only physical IDs are accepted; temporary paper IDs, photocopies, screenshots, or PDFs are not valid. For IDs with information on both sides, such as driver’s licenses, ensure you upload images of both the front and back. Additionally, upload clear, well-lit, and unobstructed photos of your ID by placing it on a flat surface with good lighting (natural light is preferred). Avoid using flash to prevent glare or reflections, and ensure all edges and corners of the ID are visible. Use a minimal background to avoid distractions. Clean your device’s camera lens and hold the phone steady to ensure the best photo quality. Submitting a Selfie: As part of the identity verification process, you must take a clear selfie holding your ID next to your face. Ensure your face and all details on the ID are visible and legible. Follow any on-screen pose instructions, such as turning your face to the left or right.
U.S. Driver’s License
U.S. Passport
U.S. Permanent Resident Card (Green Card)
U.S. National ID
Troubleshooting Common Issues: If your verification fails, follow these steps to resolve the issue:
Common Issues with Selfie Verification:
Unclear or obstructed images: The system cannot verify blurry or obstructed photos.
Lighting problems: Shadows, glare, or uneven lighting can prevent successful verification.
Unaccepted ID types: Only specific government-issued IDs are accepted.
General Troubleshooting Steps:
Refresh the App:
Close and reopen the app to refresh your session.
Log out and log back in if necessary.
Re-upload Your Documents:
Ensure your ID and selfie are clear, unobstructed, and well-lit.
Use bright, even lighting and avoid glare or shadows.
Clean your device’s camera lens and hold the phone steady.
Use Accepted ID Types:
Upload one of the following:
US Driver’s License
US Passport
US Permanent Resident Card
US National ID
Improve Image Quality:
Ensure all four edges of your ID are visible in the frame.
Avoid using flash to prevent glare.
Make sure your face is fully visible and matches your ID.
Tips for Successful ID and Selfie Uploads:
Use a plain, minimal background for your selfie.
Hold your ID next to your face for verification if required.
Ensure both your face and ID are unobstructed and clearly visible.
Manual Verification Options: If selfie capture continues to fail, you can submit document images for manual verification:
Provide clear photos of both the front and back of your acceptable identity and/or work authorization documents.
Do not send copies, screenshots, or PDF files—only original, clearly photographed images are accepted.
Ensure the documents meet Form I-9 guidelines.
Add Payment Method: After you've uploaded a form of identification and it has been approved, you will be able to add your bank account and debit card info in your app that can be done in within the 'Me' tab. When adding your payment information, please keep in mind that we do not allow pre-paid debit cards to be added. We only accept non-prepaid debit cards.