What are W-2 shifts?
The W-2 shifts you’re seeing are different from traditional 1099 shifts typically found on the WorkWhile platform. These jobs offer the potential for full-time benefits such as health insurance and retirement plans upon eligibility. To accept W-2 shifts, you must complete additional paperwork and onboard as a W-2 employee. WorkWhile has partnered with Service Workers LLC to offer the shifts seamlessly on the app.
W-2 shifts will open up new opportunities to earn without sacrificing flexibility and control over your work schedule
How do I become a W-2 employee?
To unlock W-2 shifts, you will need to complete the onboarding process to become an employee of Service Workers LLC. To complete onboarding, you must fill out an I-9, have your identity documents and proof of work authorization reviewed and submit tax withholding information. Once you have completed these onboarding steps, you will be able to to accept W-2 shifts on the platform. To access W-2 onboarding, navigate to the Jobs tab in the WorkWhile app and tap Finish W2 Onboarding. Follow the prompts to complete your direct deposit and tax withholding information. Once completed, your W-2 status will be approved.
Completing the Background Check
Trigger the Background Check: After becoming W-2 active, attempt to accept a shift in the app. This action will initiate the background check process.
Provide Required Information: Follow the prompts to submit the necessary details for the background check.
Clear the Background Check: Once the background check is completed and cleared, you will be fully eligible to accept and work shifts.
Finalizing the Verification Process
After completing the steps above, ensure all documents and signatures are submitted correctly. If you encounter any issues, contact WorkWhile support for assistance. Remember, uploading documents alone does not complete the verification process; meeting with an authorized representative is required.
Steps for Using an Authorized Representative
Set Up the Representative:
Open the WorkWhile app and go to the Jobs tab.
Enter the mobile number of your authorized representative to send them a secure link.
Meet and Verify in Person:
Meet your representative in person. They need a smartphone with a camera to open the link.
The representative submits their location in the app or scans the QR code on your screen to confirm they are physically present with you.
Document Inspection and Signature:
The representative reviews your original documents and compares them to the images in the app.
They electronically sign Section 2 on their phone to complete the process.
Troubleshooting Common Issues
Blurry or Rejected Photos: Retake photos in fair, even lighting and ensure all details are visible. If the app rejects your photos, submit them directly in the support chat for manual upload.
Upload Errors: Close and reopen the app to refresh, then retry the upload. If the issue persists, submit clear photos of your documents in the support thread.
Document Requirements and Preparation
Required Documents: Submit either one List A document (front and back) or a combination of one List B and one List C document (front and back). Refer to the government’s list of acceptable documents for guidance.
Photo Guidelines: Ensure photos are clear, well-lit, and show all edges of the original physical documents. Screenshots, photocopies, and PDFs are not accepted.
How do I get paid as a W-2 employee?
Payments for W-2 shifts are processed daily* and deposited into your account within 24 hours or weekly on Monday and direct deposited into your account by EOD Wednesday. WorkWhile uses Everee as its payroll platform to process these payments.
*Qualified W-2 workers can choose between a daily or weekly payroll period. Upon your first W-2 shift, you may be prompted with the option to select your payment period. You can also access and update your selection within the Me section of the App. Unfortunately daily payroll is not currently available for workers with garnishments.
Do I have to work W-2 shifts?
No! You get to choose the shifts you want to work. You may choose to work W-2 shifts, 1099 shifts or both.
Why is my paycheck less than I expected?
W-2 shifts are subject to tax withholding. Taxes are taken out based on tax withholding information you submitted on the W-4 and state tax forms. At the end of the year you will receive a W-2 tax form from Service Workers LLC.
How can I view my Pay Stub?
Pay Stubs are available through your "W2 Everee Profile," which can be accessed through the Me page in the WorkWhile app. To view your paystubs:
Open the WorkWhile app and log in.
Navigate to the Me tab located in the lower-right corner of the screen.
Select W2 Everee Profile.
Tap Pay History to view a list of your paystubs. In addition to viewing pay stubs, you can update your home address for tax purposes and access tax documents through your W2 Everee Profile.
How can I update my direct deposit information for W-2 payment?
To update or replace your bank account for direct deposit:
Open the WorkWhile app and go to the Me tab.
Select W2 Direct Deposit (Everee).
Add a new bank account by entering the routing and account numbers.
Set the new account as your primary account to ensure future payments are routed correctly.
If needed, delete the old account by tapping the small arrow next to it, scrolling to the bottom, and selecting Delete. For security reasons, ensure the bank account is under your name to avoid payment issues. If you encounter issues such as payments not routing to the correct account, ensure your desired bank account is set as the primary account in the W2 Direct Deposit (Everee) section. If replacing an old account, add the new account first, set it as primary, and then delete the old account.