If you do not show up to a shift you are scheduled to work or cancel a scheduled shift after it has already started, your account will be permanently blocked and you will no longer be eligible to work on the WorkWhile platform. WorkWhile has a zero tolerance policy for no-shows. If your plans change, you must cancel your shift in the WorkWhile app with advanced notice. Additionally, non-compliance with safety or attire requirements, such as wearing inappropriate footwear like Crocs to a warehouse shift, can also result in being marked as a no-show. If you believe a no-show status was assigned in error, you can resolve the issue by submitting valid documentation (e.g., doctor’s notes, vehicle service receipts, police reports) to WorkWhile support within 7 days for review. Documentation must include your full name and the date of the incident. Photos or verbal explanations are not accepted. In some cases, a one-time courtesy reinstatement may be granted, but any subsequent violations will result in permanent suspension. Temporary blocks due to no-show flags can also be reviewed and resolved upon submission of valid documentation.The system automatically marks missed shifts as "No Call, No Show," resulting in a temporary account block and the removal of all upcoming scheduled shifts. To avoid this, always cancel shifts in advance through the WorkWhile app.If you are marked as a no-show but believe this is incorrect, you can dispute the attendance record by providing evidence of your presence. Acceptable forms of evidence include a timesheet for the shift in question or confirmation from the on-site supervisor if a timesheet was not provided.

Your WorkWhile account will be permanently blocked after accruing 3 strikes. You can remove a strike from your record by working 10 shifts without another late cancelation. You can view the number of additional shifts you must work to remove a strike in the Me tab of the WorkWhile app. Additionally, a strike can be removed if the cancellation was due to a scheduling mix-up that was not your fault. Ensure to provide valid documentation to support your claim.

If you are assigned to a shift while on Standby and fail to show up, you will receive a strike. Rejecting an automatic transfer to an active shift can also result in a strike, and repeated failures to attend may lead to account suspension. Only sign up for Standby if you can reach the site within 90 minutes during the entire Standby period.

If you pass the screening (no risk of infecting others with COVID), you will still receive a strike but can have it removed from your record by providing a doctor's note within 7 days of missing work. *The doctor’s note needs to address the date for the shift that you did not attend Documentation must also include your full name.

If you arrive late to your shift, it is at the discretion of the client and/or WorkWhile to send you home. If this happens, you will not be paid for the shift. Even if you are running late, you must still show up and clock in to avoid a no-show penalty. Arriving 15 minutes or more after the scheduled start time will result in an automatic "No Call, No Show" status and account block, even if you attempted to contact the supervisor. Additionally, being on-site without clocking in does not confirm attendance, as GPS location alone is insufficient proof. If you anticipate being late, inform your supervisor in advance. Explicit approval from the supervisor can help prevent a no-show status. In cases of emergencies or illness, you should also notify your supervisor before the shift starts to avoid penalties. If a supervisor approves your late arrival and you clock in upon arrival, you will not receive a strike. Always inform your supervisor of your estimated time of arrival (ETA) when running late. Some companies may have a grace period (e.g., 15 minutes), but it is recommended to aim to arrive at least 10 minutes early. If you pick up a shift shortly before its start time and anticipate being late, whether you are allowed to work is at the supervisor’s discretion. Proceed to the site and use the contact information provided in the shift details to communicate your ETA.If a no-show is resolved and removed from your record, you may be able to re-accept shifts if they are still available. However, shifts that have already been taken by others or are no longer posted cannot be restored automatically.Being removed from a specific shift does not automatically mean you are marked as a no-show. If you are not marked as a no-show, your upcoming scheduled shifts will remain on your account. If you do not see them, refresh the app to view your remaining shifts.

We track your on-time rate in the Me tab of the WorkWhile app. Your on-time rate as well as your star rating both impact the types of jobs that are offered to you. The better your scores, the better jobs that you'll see in the app. Arriving late can also impact your attendance percentage, even if you are allowed to work. Maintaining a high attendance percentage is crucial for accessing better job opportunities.

*You may clock in up to 15 minutes prior to your shift start time. Your pay starts when the shift officially begins. If you arrive on time but cannot clock in due to a supervisor’s delay, request a timesheet from your supervisor showing your actual start time. This documentation can be used to correct your clock-in time in the system.